If for any reason you are not satisfied with any purchases you make from this site, simply return your purchase in it’s original condition and packaging, a completed returns form and your invoice, within 30 days of receiving your order for a full refund – no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.
Note: e-Gift Cards cannot be returned / refunded.
HOW TO MAKE A RETURN
Please return your goods (in their original condition and packaging) with a copy of our completed RETURNS FORM and your invoice to the below returns address. Items must be returned with 30 days of receiving your order.
OUR RETURNS ADDRESS
USA & AMERICAS CUSTOMERS:
401 W 1st,
Waconia MN 55387 United States
Phone: +1 727 767 9990
AUSTRALIA & REST OF WORLD CUSTOMERS:
Factory 1. 6A Prosperity Parade
Warriewood NSW 2102 Australia
Phone: +61 2 9979 1748
METHOD OF REFUNDS
Refunds are based on the payment method that was used at the time of purchase.
GOODS DAMAGED IN TRANSIT
If your purchase is damaged in transit we will send you a “no charge” replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.
30 DAY MONEY BACK GUARANTEE*
Our FREEDOM+ Surf, FREEDOM+ Surf Mini, eSPEAR, FREEDOM7, and SCUBA7, all come with a 30-day money back guarantee.
What does this mean?
We want you to be totally stoked with the Ocean Guardian – Powered by Shark Shield Technology products you purchase. If within 30 days of receiving your order, you don’t feel more confident in the water with your new Ocean Guardian device, you may return it to us for a refund*. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee. Also, associated shipping fees are not refundable.
How does this work?
If you bought your Ocean Guardian device at sharkshield.com/ocean-guardian.com, simply fill in the Contact Us form here (within 30 days from purchase) and we’ll be in touch within 2 business days to organise your refund.
If you bought your Ocean Guardian device from one of our stockists, simply go back to that retailer (within 30 days from purchase) for a full refund.
*Money Back Guarantee excludes the following products: BOAT01, FISH01, FREEDOM+ Surf Tail Pad / Decal Antenna, FREEDOM+ Surf Tail Pad / Decal Antenna Mini, FREEDOM+ Surf Transferable Power Module, and all other accessory products. Accessory products may still be returned as per our returns policy.