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Warranty & Service for FREEDOM7, SCUBA7, FREEDOM+ Surf


The current range of Ocean Guardian Surf Series and Dive Series main products includes the FREEDOM7 (version B & C), SCUBA7 (version C) and FREEDOM+ Surf. These products all have the electronics housed in a blue case like the below pictures. 

Warranty information: 

If your FREEDOM7 (version C), SCUBA7 (version C) or FREEDOM+ Surf (Power Module only), has failed and is still under warranty (electronics one year from date of purchase), you can return it to Ocean Guardian to be exchanged for a warranty replacement unit (this does not include any accessories). If the product is deemed to be under warranty, we will pay the return freight for you. Proof of purchase is required for all warranty claims.

Please note that not all retailers are able to offer a warranty replacement service as this is nearly always handled directly by Ocean Guardian.

Please take a minute to read the information below to determine if your issue is covered under the Ocean Guardian warranty.

Click here to read the Ocean Guardian Standard Warranty.

Warranty repairs and replacement service instructions:

Ocean Guardian will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the Ocean Guardian Standard Warranty

  1. BEFORE sending anything to Ocean Guardian, please contact our Customer Support Team. We are often able to solve the problem quickly via email or over the phone.

  2. If our Customer Support Team determines that your problem qualifies under warranty coverage, you will be issued a Ticket Number.

  3. Complete and print our Warranty & Repair Form, and return it with the product and your original receipt to Ocean Guardian.

  4. Please include your original receipt and a clearly written explanation of the problem.

  5. Write your Ticket Number on the outside of the box and send to the appropriate address based on your specific location:

Ocean Guardian
Factory 1. 6A Prosperity Parade
Warriewood NSW 2102 Australia
Phone: +61 2 9979 1748

Ocean Guardian
401 W 1st
Waconia MN 55387 United States
Phone: +1 727 767 9990


Outside of Warranty: 

We want you back in the water as quickly as possible, so if your FREEDOM7 (version B & C), SCUBA7 (version C) or FREEDOM+ Surf (Power Module only), is out of its warranty period, we offer a Factory Refurbishment Program where you can return your old faulty or damaged unit in exchange for a new or as new factory refurbished unit for a reduced price. The price is dependent on your region and excludes shipping costs. Replacement units all come with a six-month warranty.

Replacement unit pricing is:

FREEDOM7 (version B & C):
US$275 - for those in USA & Rest of World
AU$299 - for those in AUS & NZ

SCUBA7 (version C):
US$275 - for those in USA & Rest of World
AU$349  - for those in AUS & NZ

FREEDOM+ Surf (Power Module only):
US$199 - for those in USA & Rest of World
AU$199 - for those in AUS & NZ

Please contact us if you would like to purchase a replacement unit. 

If you have any questions, or if you’re having any trouble getting your Ocean Guardian (Shark Shield) product replaced please contact us.

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